Payment Authorization:

When you place an order, you authorize us to charge your selected payment method for the total order amount, including:

• Product price(s)
• Applicable sales tax (if required in your state)
• Shipping costs (FREE on all U.S. orders)

Charge Timing:

Your payment method is charged immediately at the time you complete your order (when you click "Place Order" or "Complete Purchase").

Authorization Holds:

Some payment methods (particularly credit/debit cards) may show an "authorization hold" on your account before the final charge is processed. This hold typically:

• Appears within minutes of placing your order
• Converts to a final charge within 1-2 business days
• May show as "pending" on your statement initially

Pre-Authorization:

By submitting your order, you pre-authorize the charge. If your order cannot be fulfilled or is cancelled, the authorization will be released according to your financial institution's policies (typically 3-7 business days).

Step 1: Contact Us First

📧 Email: support@viareline.co

📞 Phone: 414-335-2998 (Monday–Friday, 9:00 AM – 5:00 PM CST)

Provide:

• Order number
• Payment method used
• Description of the issue
• What resolution you're seeking

We respond to all payment inquiries within 24 business hours.

Step 2: Investigation

We will:

• Review your order details
• Verify the charge amount
• Check order status (shipped, delivered, returned)
• Investigate any discrepancies

Step 3: Resolution

Depending on the issue, we will:

• Issue a refund if appropriate (see our Refund Policy)
• Provide order documentation
• Correct any billing errors
• Explain valid charges

Resolution timeframe: Most payment disputes are resolved within 2-3 business days.

Declined Payments:

If your payment is declined during checkout:

1. Verify Payment Details:
   • Card number entered correctly
   • Expiration date is current
   • CVV/security code is correct
   • Billing address matches card on file
2. Check with Your Bank:
   • Sufficient funds available
   • Card not expired or blocked
   • No fraud holds placed on account
   • International transactions allowed (if applicable)
3. Try Alternative Payment:
   • Use a different credit/debit card
   • Try PayPal, Apple Pay, or Google Pay
   • Contact your bank to authorize the transaction
4. Contact Us for Help:

   If payment issues persist, email support@viareline.co with order attempt details, payment method tried, and error message received.

Billing Address Errors:

Common issues:

• Billing address doesn't match card on file
• Apartment/unit number missing
• ZIP code incorrect

Solution: Verify your billing address matches exactly what your bank has on file for your payment method.

Payment Handling Errors:

If you encounter a technical error during payment:

• Do NOT attempt to reorder immediately (may result in duplicate charges)
• Check your email for order confirmation
• Wait 15 minutes, then check your order history
• Contact us if uncertain whether order went through: support@viareline.co

We will verify whether payment was processed and order was placed.

Accidental Duplicate Orders:

If you accidentally placed the same order twice:

• Contact us immediately: support@viareline.co or 414-335-2998
• Provide both order numbers
• We will cancel one order if both have not yet shipped
• Refunds issued within 5-7 business days

Order Modification After Payment:

Cannot be changed after order placement:

• Product selection
• Quantity
• Shipping address
• Payment method

To modify an order:

• Contact us within 30 minutes: support@viareline.co or 414-335-2998
• We will attempt to cancel and refund if not yet processed
• You can then place a new order with correct details

See our Shipping Policy for detailed cancellation procedures.

State Requirements:

We collect sales tax on orders shipped to states where we are required to collect tax under applicable state laws.

Tax Calculation:

• Sales tax is calculated automatically at checkout
• Based on your shipping address
• Rates determined by state, county, and local jurisdictions
• Shown separately in your order total

Tax Exemption:

If you have a valid tax exemption certificate:

• Contact us BEFORE placing your order: support@viareline.co
• Provide your tax exemption certificate
• We will create a tax-exempt order for you

Price Commitment:

We strive to ensure all prices on our website are accurate. The price you see at checkout is the price you pay.

Pricing Errors:

In the rare event of a pricing error:

Before Order Ships:

If we discover a significant pricing error before shipping your order, we will:

1. Notify you via email
2. Give you the option to:
   • Proceed at the correct price, OR
   • Cancel for a full refund

After Order Ships:

If a pricing error is discovered after shipping:

• You will be charged the price shown at checkout (the price you agreed to)
• We honor the price displayed at the time of purchase

Price Changes:

• Prices may change at any time without notice
• Orders in progress are not affected by price changes
• The price at the time you complete checkout is honored

Promotional Pricing:

• Promotional prices are valid during the specified promotion period only
• Promotions cannot be applied retroactively to previous orders
• Only one promotional code per order (unless otherwise specified)

U.S. Orders Only:

We currently only ship within the United States and only accept orders with U.S. shipping addresses.

International Payment Methods:

While we accept international credit cards and payment methods, orders must be shipped to a U.S. address.

Currency Conversion:

• All prices are in U.S. Dollars (USD)
• If paying with an international card, your bank will convert charges to your local currency
• Currency conversion rates and foreign transaction fees are determined by your bank
• We have no control over exchange rates or foreign transaction fees applied by your financial institution